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Cloud Computing and Virtualisation

VMware Horizon 8: Virtual Desktop Troubleshooting

  • Length 2 days
Course overview
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Why study this course

This course builds your skills in resolving common issues that occur in a VMware Horizon® environment.

You engage in a series of lab exercises to bring existing environment issues to resolution. The exercises mirror real-world troubleshooting use cases. These exercises equip learners with the knowledge and practical skills to manage typical challenges faced by virtual desktop administrators and operators.

Product Alignment
• VMware Horizon 8 V2006

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What you’ll learn

By the end of the course, you should be able to meet the following objectives:

  • Implement a structured approach to troubleshooting

  • Resolve common issues that occur in a Horizon environment

  • Troubleshoot issues with linked and instant clones

  • Configure the Windows client

  • Identify the correct log level for gathering logs

  • Optimise protocols for the best end-user experience

VMware at DDLS

VMware is the world leader in server virtualisation technologies. DDLS is a VMware Authorised Training Reseller offering training in VMware and vSphere.

Stay ahead of the technology curve

Don’t let your tech outpace the skills of your people

Quality instructors and content

Expert instructors with real world experience and the latest vendor- approved in-depth course content.

Partner-Preferred Supplier

Chosen and awarded by the world’s leading vendors as preferred training partner.

Ahead of the technology curve

No matter your chosen technologies or platforms, we can help you stay one step ahead.

Who is the course for?

Operators, administrators, and architects responsible for the creation, maintenance, or delivery of remote and virtual desktop services.

Course subjects

1. Course Introduction

  • Introductions and course logistics

  • Course objectives

2. Overview of Virtual Desktop Troubleshooting

  • Structured approach to troubleshooting configuration and operational problems

  • Applying troubleshooting methods

  • Documenting the steps to resolve the problem

3. Command-Line Tools and Backup Options

  • Command-line tools

  • Backing-up and restoring VMware Horizon databases

4. Troubleshooting VMware Horizon Linked Clone Desktops

  • Describe the components that make up a VMware Horizon desktop

  • Explain how the View Agent Direct-Connection plug-In is useful for diagnosing problems

  • Highlight the best practice for optimising a VMware Horizon desktop

  • Troubleshoot common problems with VMware Horizon desktops

5. Troubleshooting Instant Clones

  • Discuss how instant clones are created

  • Discuss what gets logged when an instant clone is created

  • Discuss the keywords to look for in the logs when troubleshooting instant clones

  • Discuss how to troubleshoot problems with instant clones

6. Windows Client

  • Correctly configure the Windows Client

  • Identify the correct log level for gathering logs

  • Enable the required SSL configuration level for the environment

7. Ports and Protocols

  • Discuss the key ports on a Horizon Environment

  • Discuss protocols used in the Horizon Environment

  • Understand the benefit of optimising Blast

  • Become familiar with the optimisation features for Blast

  • Implement GPO changes for Blast

  • Become familiar with the causes for Black Screens

  • Discuss how to troubleshoot Black Screen problems

  • Identify problems encountered when applying GPOs

  • Discuss how to troubleshoot GPO-related problems


Customers attending this course should have at a minimum the following VMware Infrastructure skills:

  • Use VMware vSphere® Web Client to view the state of virtual machines, datastores, and networks

  • Open a virtual machine console on VMware vCenter Server® and access the guest operating system

Attendees should have at a minimum the following Microsoft Windows system administration experience:

  • Configure Active Directory services, including DNS, DHCP, and time synchronisation

  • Restrict user activities by implementing Group Policy objects

  • Configure Windows systems to enable Remote Desktop Connections

  • Build an ODBC connection to an SQL Server database

Terms & Conditions

The supply of this course by DDLS is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.

Request Course Information

By submitting an enquiry, you agree to our privacy policy and receiving email and other forms of communication from us. You can opt-out at any time.