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Survival Skills for Analysts

  • Length 2 days
Course overview
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Why study this course

This comprehensive course helps business analysts complement their practical systems thinking with a thorough understanding of effective people skills. A few of the many important topics covered in Survival Skills for Analysts include understanding team dynamics and resolving interpersonal conflicts; improving communication skills; planning and managing meetings more effectively; and achieving greater consensus and commitment. To help ensure students continue to cultivate these critical skills after completion of the course, an action plan is developed for ongoing personal development in the workplace environment.

This course is consistent with definitions and principles from the IIBA’s Guide to the Business Analysis Body of Knowledge (BABOK® Guide).

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What you’ll learn

Discover how to:

  • Appraise group dynamics and effectively manage group situations

  • Identify individual and other stakeholders’ Social StylesTM to improve relationships

  • Improve team dynamics and facilitate conflict resolution

  • Communicate more effectively and actively listen

  • Gain consensus and commitment from team members and other project stakeholders

  • Ask a variety of structured questioning techniques to gather information

  • Conduct an effective interview to gather stakeholder requirements

  • Apply various tools and techniques for problem solving

  • Make a specific plan for ongoing development


  • Conduct stakeholder analysis

  • Plan business analysis communication

  • Manage business analysis performance

  • Prepare for elicitation

  • Conduct elicitation activities

  • Document elicitation results

  • Analytical thinking and problem solving

  • Behavioural characteristics

  • Communication skills

  • Interaction skills

  • Brainstorming

  • Interviews

  • Requirements workshops

  • Root cause analysis

  • SWOT analysis


International Institute of Business Analysis (IIBA®) is dedicated to the development and maintenance of standards for the practice of Business Analysis, and to the certification and recognition of practitioners. The IIBA is also the first organisation to offer formal certification for Business Analysis Professionals. All DDLS Business Analysis courses are endorsed by the IIBA.

Stay ahead of the technology curve

Don’t let your tech outpace the skills of your people

Quality instructors and content

Expert instructors with real world experience and the latest vendor- approved in-depth course content.

Partner-Preferred Supplier

Chosen and awarded by the world’s leading vendors as preferred training partner.

Ahead of the technology curve

No matter your chosen technologies or platforms, we can help you stay one step ahead.

Who is the course for?

Those who desire to learn practical interpersonal techniques for analysis: business systems analysts, managers, IT professionals, or other business professionals.

We can also deliver and customise this training course for larger groups – saving your organisation time, money and resources. For more information, please contact us via email on


Course subjects


  • Overview exercise

  • Workshop objectives

  • Workshop agenda

  • Case study exercise: project kick off

Interpersonal Style and Stakeholder Analysis

  • Social Style self assessment

  • Social Style model

  • Versatility and working more effectively with others

  • Stakeholder analysis

  • Analysis of stakeholder groups

  • Case study exercise: stakeholder analysis

Team Development

  • Importance of relationships

  • Team development model

  • Team member roles

  • Five dysfunctions of a team

  • Virtual teams

  • Case study: team assessment

Effective Communication

  • Communication process and breakdown

  • Non-verbal communication

  • Communication filters

  • Listening

  • Planning communication

  • Case study: listening practice

Questioning and Interviewing

  • Types of questions

  • B-PER questioning model

  • Preparing and conducting interviews

  • Case study exercise: questions and interviews

Problem Solving

  • Five-step problem solving process

  • Determine problem, analyse root cause

  • Generate ideas for future state

  • Choose the solution

  • Implement the solution

  • Evaluate solution performance

  • Case study exercise: problem solving and root cause analysis

Conflict Management

  • Conflict styles

  • Conflict management

  • Gaining consensus

  • Achieving commitment

  • Case study exercise: conflict management

Meeting and Facilitation

  • Effective meetings

  • Meeting preparation

  • Virtual meeting best practices

  • Managing disruptive behaviour

  • Effective facilitation

  • Low intervention facilitation

  • Case study exercise: meetings and facilitation

Improving Business Analysis Performance

  • Objectives revisited

  • Business analysis performance and plan

  • Performance measurements and improvements

Individual Action and Development Plan


Successful completion of DDLS’ Fast Start in Business Analysis course

Industry Association Recognition

International Institute of Business Analysis (IIBA)

  • Credit Hours: 14 hours

  • Continuing Development Units (CDUs): 14 CDUs

Terms & Conditions

The supply of this course by DDLS is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.

Request Course Information

By submitting an enquiry, you agree to our privacy policy and receiving email and other forms of communication from us. You can opt-out at any time.