In an increasingly interconnected and complex IT environment, IT management is under pressure to deliver more agile IT services and adapt to change. Organisations are adopting strategies that include cloud computing in order to meet these challenges and offer repeatable, flexible and scalable services. Service Management professionals are challenged to help organisations optimally ensure measurable service delivery and management in cloud environments.
The Cloud Service Manager course enables participants to design and deliver cloud services. The course provides a hands-on, practical approach to understanding how cloud computing and cloud-based services impacts operational processes, and how to adapt existing processes to deliver better services.
The course materials include comprehensive reference materials that help participants continue the educational experience after the course.
Exams are not included with the Cloud Credential Courses at this time.