Microsoft MB-240T00 - Microsoft Dynamics 365 for Field Service
Length 3 days
Version A
Course overview
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Why study this course
Dynamics 365 Field Service helps organisations better position themselves in the market by providing a variety of tools that assist in identifying and scheduling resources and managing workloads for mobile workers.
This course will equip students with the skills necessary to identify and configure the key components that are used to deliver Field Service and mobile solutions. Key topics include identifying the organisational considerations that will drive configuration decisions and common configuration aspects.
This course helps students better understand the bigger picture and end goals focused around implementations that aid in designing more efficient solutions that align with customer and organisational goals.
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What you’ll learn
After completing this course, students will be able to:
Identify the key components involved in Field Service Implementations.
Define the products and services that will be delivered to customers.
Determine which pricing options to use in specific scenarios.
Determine which resources are required.
Microsoft Dynamics 365 at DDLS
DDLS is your best choice for training and certification in any of Microsoft’s leading technologies and services. We’ve been delivering effective training across all Microsoft products for over 30 years, and are proud to be Australia’s First and largest Microsoft Gold Learning Solutions Partner. All DDLS Microsoft courses follow Microsoft Official Curriculum (MOC) and are led by Microsoft Certified Trainers. Join more than 5,000 students who attend our quality Microsoft courses every year.
From our state-of-the-art classrooms to telepresence to your offices, our instructor-led training caters to your needs.
Track Record
30 years driving innovative, award-winning learning solutions
More Courses, More Often
When you train with DDLS you get more courses, more often, in more locations and from more vendors.
Quality instructors and content
Expert instructors with real world experience and the latest vendor- approved in-depth course content.
Partner-Preferred Supplier
Chosen and awarded by the world’s leading vendors as preferred training partner.
Ahead of the technology curve
No matter your chosen technologies or platforms, we can help you stay one step ahead.
Train Anywhere
From our state-of-the-art classrooms to telepresence to your offices, our instructor-led training caters to your needs.
Track Record
30 years driving innovative, award-winning learning solutions
More Courses, More Often
When you train with DDLS you get more courses, more often, in more locations and from more vendors.
Quality instructors and content
Expert instructors with real world experience and the latest vendor- approved in-depth course content.
Partner-Preferred Supplier
Chosen and awarded by the world’s leading vendors as preferred training partner.
Ahead of the technology curve
No matter your chosen technologies or platforms, we can help you stay one step ahead.
Train Anywhere
From our state-of-the-art classrooms to telepresence to your offices, our instructor-led training caters to your needs.
Track Record
30 years driving innovative, award-winning learning solutions
More Courses, More Often
When you train with DDLS you get more courses, more often, in more locations and from more vendors.
Who is the course for?
This course is designed for IT professionals with experience or interest in delivering Field Service solutions for large-scale customers.
We can also deliver and customise this training course for larger groups – saving your organisation time, money and resources. For more information, please contact us via email on ph.training@ddls.com.ph
.
Course subjects
Module 1: Configure Field Service In this introductory module, we will introduce key concepts of Dynamics 365 Field Service, including bookable resources
Lesson
Configure Microsoft Dynamics 365 Field Service
Configure bookable resources
Schedule crews, facilities, and resource pools
Module 2: Manage work orders In this module, we will explore work orders, incident types and inspections.Lesson
Work order management, agreements, inventory and purchasing
Manage incident types
Inspections
Module 3: Schedule and dispatch work orders In this module, we will learn how to work with the schedule board to schedule and dispatch work orders
Lesson
Manage scheduling options
Customise the schedule board
Deploy Resource Scheduling Optimisation (RSO)
Module 4: Field Service Mobile App In this module, we will learn how customise and configure the Field Service mobile app.
Lesson
Get started with the Field Service mobile app
Customise and configure the mobile app
Integrate Remote Assist
Module 5: Manage inventory and purchasing In this module, we will learn how to manage inventory and purchasing in work ordersLesson
Configure Field Service work orders
Module 6: Implement assets and connected devices In this module, we will introduce Connected Field Service, customer assets and creating work orders from IoT dataLesson
Customer assets
Create work orders from IoT data
Module 7: Microsoft Power Platform and Field Service In this module, we will learn how to use the Microsoft Power Platform to create custom apps to enhance your Field Service solutionLesson
Create custom apps
Gather feedback with Customer Voice
Prerequisites
Basic understanding of Dynamics 365 features, functionality, and navigation.
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The supply of this course by DDLS is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.
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