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Managing Relationships: The Social Brain

  • Length 1 day or 2 half-days
Course overview
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Why study this course

Managing relationships is a critical skill, which starts with understanding others and knowing how to bring people along a journey together. The first step to understanding others is to power up and utilise our sense of empathy. In this session, we will share the science behind how we empathise and connect with others as well as techniques to develop our personal levels of empathy.

When we have empathy for another, we create an environment of Psychological Safety, which is proven to be a key success factor in fostering a healthy and productive culture. Participants learn about the benefits and importance of Psychological Safety as well as discovering what they can do to develop a culture of Psychological Safety within their organisations.

How to collaborate effectively and what gets in way, is another key focus of this course. In this session, we share the SCARF model, SCARF focuses on whether we threaten or reward one of five key domains. Participants will learn about each of the different domains and what it looks like to reward or threaten any one of these. Participants will walk away with the understanding of and tools to improve relationships through use of this model. When applied, this will encourage a culture of collaboration and productivity.

This course is appealing to aspiring, emerging and current leaders, business owners, salespeople, volunteers and teammates looking to improve cohesion and collaboration. There is an optional qualification upgrade available.

This course is often delivered in two half-days instead of one full day.

Delivered by Illuminate Group – Powered by DDLS.

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What you’ll learn

  • Understand the basic application of the theory of Psychological Safety

  • Evaluate how language and behaviours influence collaboration at a subconscious level

  • Identify changes that can be made within their current communication

  • Harness what science is telling us is the key to high performing teams

  • Implement leadership changes as a direct result of the learning

Stay ahead of the technology curve

Don’t let your tech outpace the skills of your people

Quality instructors and content

Expert instructors with real world experience and the latest vendor- approved in-depth course content.

Partner-Preferred Supplier

Chosen and awarded by the world’s leading vendors as preferred training partner.

Ahead of the technology curve

No matter your chosen technologies or platforms, we can help you stay one step ahead.

Who is the course for?

Anyone – current leaders, new leaders, emerging leaders, employees, individuals and volunteers.

Course subjects

  • Psychological safety

  • Improving our level of empathy

  • The SCARF model

  • Rapport building techniques


There are no compulsory prerequisites but An Introduction to Emotional Intelligence is recommended.


DDLS offers training through our partnership with Illuminate Group. This arrangement requires DDLS to provide your details to Illuminate for course registration purposes.

Terms & Conditions

The supply of this course by DDLS is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.

Request Course Information

By submitting an enquiry, you agree to our privacy policy and receiving email and other forms of communication from us. You can opt-out at any time.