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Project and Programme Management Courses

Making Projects Work

  • Length 2 days
Course overview
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Why study this course

This course is also part of our 5-day Project Management for Practitioners course which usually runs in parallel, so you can choose to undertake these 2 days or the full 5 days.

This highly interactive, results-focused workshop is ideal for project team members, practicing project managers and project leaders who need to achieve consistent project success through people. Participants will acquire advanced interpersonal skills and learn consensus-building techniques that help provide clarity and garner commitment from team members, customers and management. These influential skills are instilled in participants through real-world scenarios, which continually reinforce the skills, techniques and concepts necessary to improve project results immediately upon return to the workplace.

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What you’ll learn

Discover how to:

  • Create and communicate a shared sense of purpose between the project team and stakeholders about your project

  • Involve and engage key customers and use the views of others to create commitment and advance your project

  • Prepare to make difficult requests and influence people with whom you do not have official power; for example, obtaining additional resources for your project

  • Use group facilitation skills to create a common reference point that includes the description of the business problem, where the project is going, how to actualise it, and stakeholder involvement at any given point in the project


  • Scope Planning

  • Negotiating

  • Communicating

  • Problem Solving

Project Management Knowledge Areas:

  • Scope Management

  • Schedule Management

  • Resource Management

  • Communications Management


PMI is one of the world’s largest not-for-profit membership associations for the project management profession. PMI’s professional resources and research empower more than 700,000 members, credential holders and volunteers in nearly every country in the world to enhance their careers, improve their organisation’s success and further mature the profession. 

Stay ahead of the technology curve

Don’t let your tech outpace the skills of your people

Quality instructors and content

Expert instructors with real world experience and the latest vendor- approved in-depth course content.

Partner-Preferred Supplier

Chosen and awarded by the world’s leading vendors as preferred training partner.

Ahead of the technology curve

No matter your chosen technologies or platforms, we can help you stay one step ahead.

Who is the course for?

Those who must influence projects, customers and other team members. You might also be interested in attending our 5-day Project Management for Practitioners course which will be running at the same time.

We can also deliver and customise this training course for larger groups – saving your organisation time, money and resources. For more information, please contact us via email on


Course subjects

Workshop Introduction

  • Customer and team interface issues throughout the life of the project

How to Build Commitment and Accountability Through Effective Negotiation

  • Common deficiencies and problems with negotiating agreements

  • Key elements in building commitment

  • Negotiation principles

  • 8-step negotiation model/process/practice simulations

Influence Through Selling Ideas

  • Initiating negotiations, promoting ideas, making difficult requests

  • Participant application to real project situations

Group Facilitation

  • Conceptualising and planning a successful facilitation

  • Modified 8-step negotiation model for groups

  • Facilitation tips to jump start and advance discussion/ground rules for facilitators

Process Start-Up Matrix

  • Components: scope facilitation, stakeholder map, and force field analysis

  • Building a sense of project purpose / application to team building

  • Responding to the project management process by using participants’ actual projects

Scope Facilitation Technique

  • Group facilitation process gets people excited about change

  • Builds commitment between team and stakeholders

Stakeholder Mapping and Analysis

  • Identify those who can help advance the project

  • Identify their assumptions and expectations about the project

Force Field Analysis

  • Group facilitation process quickly uncovers the constraints, assumptions and risks

  • Create strategy to respond to barriers associated with your project

The Art of Managing Resistance

  • Understand your role in resistance

  • Respond to resistance by defining causes and create appropriate actions


Experience in project management; that is, for those who are indirectly or directly in a position to influence the outcome of a project.

Industry Association Recognition

This course is aligned to A Guide to the Project Management Body of Knowledge (PMBOK® Guide) and is endorsed by the Project Management Institute (PMI) and the Australian Institute of Project Management (AIPM).

Project Management Institute (PMI)®

  • Contact Hours: 14 hours

  • Professional Development Units (PDUs): 14 PDUs

Australian Institute of Project Management (AIPM)

  • Continual Professional Development (CPD) points: 10 points

Terms & Conditions

The supply of this course by DDLS is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.

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By submitting an enquiry, you agree to our privacy policy and receiving email and other forms of communication from us. You can opt-out at any time.