Length
3 days
INCLUSIONS
Exam voucher

Overview

The ITIL 4 Specialist: High Velocity IT (HVIT) course is designed to enable practitioners to explore the ways in which digital organisations and digital operating models function in high velocity environments. It will help aspiring organisations to operate in a similar way to successful digitally-native organisations. This course addresses the specifics of digital transformation and helps organisations to evolve towards a convergence of business and technology, or to establish a new digital organisation.

This course includes the use of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing, focusing on rapid delivery of products and services to obtain maximum value.

You should use this course as a tool to improve how you and your coworkers:

  • Provide products and services
  • Continually raise your standards of work
  • Trust and are trusted
  • Accept ambiguity and uncertainty
  • Commit to continual learning

The course includes the primary activities in the digital value chain, including what the practitioner does and the resources they use across the lifecycle of digital products to make the right digital investments, realise and deliver resilient digital products and services quickly, ensure that the service consumer realises value from those products and services, assure the conformance of activities with governance, risk, and compliance requirements.

The ITIL 4 HVIT module is part of the ITIL 4 Managing Professional (MP) stream, which provides practical and technical knowledge about how to run successful IT-enabled services, teams and workflows.

This course also includes a copy of the ITIL HVIT Handbook, containing practical material for reference back in the workplace.

Examination
This course pricing includes a voucher for the ITIL 4 High Velocity IT (HVIT) Exam which can be taken via remote proctor. It is a 90-minute closed book exam consisting of 40 multiple choice questions, with a pass mark of 70% (28/40). Practice exam papers and questions are provided in the course, and reviewed to assist in preparation.

It is highly recommended that you spend some time each evening of this course reviewing and consolidating what you’ve learned, to be well prepared for the exam.

Key Topics

Detailed Info
  • Introduction to High-Velocity IT
  • High-Velocity IT Operating Models
  • High-Velocity IT Culture
  • Supporting Models and Concepts for People
  • High-Velocity IT Objectives and Techniques
  • Techniques for Fast Developments
  • Techniques for Co-created Value
  • High-Velocity IT Approaches
  • ITIL Building Blocks for High-Velocity IT
  • Supporting Models and Concepts for Purpose
  • Supporting Models and Concepts for Progress
  • Techniques for Valuable Investments
  • Techniques for Resilient Operations
  • Techniques for Assured Conformance
Skills Gained
Key Topics
Target Audience
Prerequisites
Industry Association Recognition

Skills Gained

The purpose of the ITIL 4 HVIT module is to provide candidates with an understanding of:

  • concepts regarding the high velocity nature of the digital enterprise, including the demand it places on IT
  • the digital product lifecycle in terms of the ITIL operating model
  • the importance of the ITIL guiding principles and other fundamental concepts for delivering high velocity IT
  • how to contribute to achieving value with digital products

Key Topics

Module 1: Course Introduction

  • Course Overview
  • Course Learning Objectives
  • Target Audience
  • Characteristics
  • ITIL 4 Certification Scheme
  • Course Components
  • Course Agenda
  • Exam Details

Module 2: Introduction to High-Velocity IT

  • High-Velocity IT
  • Digital Technology
  • Digital Organisations
  • Digital Transformation

Module 3: High-Velocity IT Approaches

  • Relevance of High-Velocity IT Approaches
  • High-Velocity IT Approaches in Detail

Module 4: High-Velocity IT Operating Models

  • ITIL Perspective
  • High-Velocity IT Aspects
  • High-Velocity IT Applications

Module 5: ITIL Building Blocks for High-Velocity IT

  • Digital Product Lifecycle
  • Service Value Streams
  • Four Dimensions of Service Management
  • ITIL Management Practices

Module 6: High-Velocity IT Culture

  • Key Behaviour Patterns
  • ITIL Guiding Principles

Module 7: Supporting Models and Concepts for Purpose

  • Ethics
  • Design Thinking

Module 8: Supporting Models and Concepts for People

  • Reconstructing for Service Agility
  • Safety Culture
  • Stress Prevention

Module 9: Supporting Models and Concepts for Progress

  • Working in Complex Environments
  • Lean Culture
  • ITIL Continual Improvement Model

Module 10: High-Velocity IT Objectives and Techniques

  • High-Velocity IT Objectives
  • High-Velocity IT Techniques

Module 11: Techniques for Valuable Investments

  • Valuable Investments – The Measurement Criteria
  • Valuable Investments – Need and Benefits
  • Digital Product Lifecycle and Potential Value Realisation
  • Prioritisation Techniques
  • Minimum Viable Products and Services
  • Product/Service Ownership
  • A/B Testing

Module 12: Techniques for Fast Developments

  • Basic Concepts Related to Fast Development
  • Infrastructure as Code
  • Reviews
  • Continual Business Analysis
  • Continuous Integration / Continuous Delivery (CI/CD)
  • Continuous Testing
  • Kanban

Module 13: Techniques for Resilient Operations

  • Introduction to Resilient Operations
  • Technical Debt
  • Chaos Engineering
  • Definition of Done
  • Version Control
  • Algorithmic IT Operations
  • ChatOps
  • Site Reliability Engineering (SRE)

Module 14: Techniques for Co-created Value

  • Basic Concepts of Co-created Value
  • Service Experience

Module 15: Techniques for Assured Conformance

  • Introduction to Assured Conformance
  • DevOps Audit Defense Toolkit
  • DevSecOps

Target Audience

This course is aimed at IT managers and practitioners involved in digital services or digital transformation projects working within or towards high velocity environments. It will help those who are familiar with traditional IT and service management concepts to discuss ‘digital’ confidently, develop practical competencies, and integrate new concepts, techniques, and technologies into their ways of working.

This course and the related certification can be beneficial for the following roles:

  • Service Management practitioners
  • Service Owners
  • Product Owners
  • Service Designers
  • Customer/User Experience (CX/UX) Managers/Designers
  • Account Managers
  • Service Delivery Managers
  • Service Level Managers
  • Enterprise/Service and Solution Architects
  • Business Analysts
  • Project Managers
  • Portfolio Managers
  • Supplier Relationship Managers
  • Vendor Managers
  • Contract Managers

We can also deliver and customise this training course for larger groups – saving your organisation time, money and resources. For more information, please email [email protected].

Prerequisites

A pass in the ITIL 4 Foundation exam. Proof will need to be provided before attending this course.

Industry Association Recognition

Project Management Institute (PMI)®

  • Contact Hours: 21 hours
  • Professional Development Units (PDUs): 21 PDUs

Australian Institute of Project Management (AIPM)

  • Continual Professional Development (CPD) points: 10 points
Print course details

The supply of this course by DDLS is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.

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Virtual Classroom
September 6 2021 - September 8 2021
September 13 2021 - September 15 2021
November 22 2021 - November 24 2021

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Pre-Course Requirements

This course has requirements which must be completed before commencing.
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