Length
5 days

Overview

This advanced 5-day course is often called the capstone course; it is the final step to achieving the ITIL Expert certification.

The course concentrates on the management of IT services right across the ITSM lifecycle and provides participants with the knowledge and capabilities required for implementing Service Management according to ITIL and then managing and improving on an on-going basis.

A copy of the official Passing Your ITIL Managing Across the Lifecycle Exam Publication is also included as part of the training package.

Successfully attaining the ITIL Intermediate Certificate for Managing Across the Lifecycle (MALC) is the final requirement for being awarded the ITIL Expert certification.

Examination
This course pricing includes a voucher for the ITIL Managing Across the Lifecycle Exam which can be taken via remote proctor. Practice exam papers are provided in the course, and reviewed to assist in preparation.

The exam is 120 minutes, consisting of 10 multiple choice, gradient-scored questions based upon a single case study, issued during the course, with additional short scenarios to provide additional context for each question. Each question will have four possible answer options: one is worth 5 marks, one is worth 3 marks, one is worth 1 mark and one is a distractor and achieves no marks. Students must achieve a score of 28 out of 40 (70%) in order to pass.

Successful candidates will be awarded 5 credits towards the ITIL Expert certification.

It is highly recommended that you spend some time before this course begins and each evening of this course reviewing and consolidating what you’ve learned, to be well prepared for the exam. Information will be made available to you prior to the course to help you prepare for it as part of this personal study.

Key Topics

Detailed Info
  • Monitoring and control
  • Strategic change, value and business benefits
  • Policies
  • Service Design
  • IT Service Continuity
  • Information Security 
  • Transition Planning and Support
  • Balance in Service Operations
  • Communication, coordination and control
  • Organisational maturity, structure and transition
  • Service portfolio assessments, benchmarking and corrective actions 
  • Complementary guidance, frameworks and standards
Skills Gained
Key Topics
Target Audience
Prerequisites
Industry Association Recognition

Skills Gained

  • IT Service Management business and managerial issues
  • How to manage strategic change
  • Steps in managing risk
  • Risk areas in IT Service Management
  • Managing the planning and implementation of ITSM
  • Understanding organisational challenges
  • Service assessment
  • Complementary industry guidance
  • Tool strategies

Key Topics

  • Monitoring and control
  • Strategic change, value and business benefits
  • Policies
  • Service Design
  • IT Service Continuity
  • Information Security
  • Transition Planning and Support
  • Balance in Service Operations
  • Communication, coordination and control
  • Organisational maturity, structure and transition
  • Service portfolio assessments, benchmarking and corrective actions
  • Complementary guidance, frameworks and standards

Target Audience

This course is intended for individuals and IT professionals who want to achieve ITIL Expert certification and who are likely to take on a management, leadership or consulting role within IT Service Management.

We can also deliver and customise this training course for larger groups – saving your organisation time, money and resources. For more information, please call us at +632 8244 2098 or email [email protected]

Prerequisites

To attend this course, participants must have first obtained a valid combination of ITIL® Intermediate qualifications as set out in the ITIL Qualification Scheme, totalling a minimum of 17 ITIL credits.

Students are advised to prepare for this course by reading the sections of the core ITIL publications that are mentioned in the ITIL Managing Across the Lifecycle Syllabus.

The core ITIL publications are not included with this course.

Industry Association Recognition

Project Management Institute (PMI)®

  • Contact Hours: 35 hours
  • Professional Development Units (PDUs): 35 PDUs

Australian Institute of Project Management (AIPM)

  • Continual Professional Development (CPD) points: 10 points
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The supply of this course by DDLS is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.

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Pre-Course Requirements

This course has requirements which must be completed before commencing.
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