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Influential Feedback: We Don’t Know What we Don’t Know

  • Length 1 day or 2 half-days
Course overview
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Why study this course

In the age of a diverse workforce and new generations progressing through the ranks, it has become apparent that traditional feedback methods are becoming obsolete and ineffective. In this session, we explore the biology attributing to this. We share the ways that work in recognising and continuing high performance to create a flourishing culture. We explore how our innate need for acknowledgement drives our behaviour and a way to recognise people that adds value.

We share a variety of techniques such as tokens of appreciation, to encourage behaviour we want to see continue as well as exploring the methodology of attribution theory. Participants will learn new linguistic patters, which they can use to influence others, have a positive impact on the recipient and avoid feedback sounding threatening.

Participants will become confident and well equipped to deliver feedback in a way that will acknowledge the good performance of their people as well as motivate their employees to improve. They will walk away with usable tools to apply in giving feedback and achieving results.

This course is appealing to aspiring, emerging and current leaders, business owners, salespeople, volunteers and teammates who want to build a culture of open feedback and communication. There is an optional qualification upgrade available.

This course is often delivered in two half-days instead of one full day.

Delivered by Illuminate Group – Powered by DDLS.

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What you’ll learn

  • Understand the importance of a positive feedback culture

  • Evaluate current behaviours that instigate a ‘that response’ around feedback

  • Identify new ways to initiate conversations that provide feedback

  • Harness the power of ‘receiver driven feedback’

  • Learn a new way to use effective language when giving feedback

Stay ahead of the technology curve

Don’t let your tech outpace the skills of your people

Quality instructors and content

Expert instructors with real world experience and the latest vendor- approved in-depth course content.

Partner-Preferred Supplier

Chosen and awarded by the world’s leading vendors as preferred training partner.

Ahead of the technology curve

No matter your chosen technologies or platforms, we can help you stay one step ahead.

Who is the course for?

Anyone – current leaders, new leaders, emerging leaders, employees, individuals and volunteers.

Course subjects

  • Tokens

  • Attributions

  • Hypnotic language

  • Feedback models


There are no compulsory prerequisites but An Introduction to Emotional Intelligence is recommended.


DDLS offers training through our partnership with Illuminate Group. This arrangement requires DDLS to provide your details to Illuminate for course registration purposes.

Terms & Conditions

The supply of this course by DDLS is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.

Request Course Information

By submitting an enquiry, you agree to our privacy policy and receiving email and other forms of communication from us. You can opt-out at any time.