Implementing Cisco Collaboration Applications (CLICA)

Length 5 days
Version 1.0

Course overview

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Why study this course

The Implementing Cisco Collaboration Applications (CLICA) v1.0 course provides you with the knowledge and skills to streamline communication procedures, strengthen compliance measures, and enhance your communication systems and devices with knowledge about Single Sign-On (SSO), Cisco Unified IM and Presence, Cisco Unity Connection and Cisco Unity Express.

Through a combination of lessons and hands-on training, you’ll acquire the skills to maximise the agility of robust management systems.

This course will help you to:

Acquire the knowledge to implement and troubleshoot voice mail and Interactive Voice Response (IVR) solutions using Cisco Unity Connections and Cisco Unity Express
Gain hands-on experience enabling Single Sign-On (SSO) across Cisco Unified Communications solutions

This course also helps prepare you to take the 300-810 CLICA exam, which is part of the CCNP Collaboration certification.

Digital courseware: Cisco provides students with electronic courseware for this course. Students who have a confirmed booking will be sent an email prior to the course start date, with a link to create an account via learningspace.cisco.com before they attend their first day of class. Please note that any electronic courseware or labs will not be available (visible) until the first day of the class.

Aligns to certification

CCNP Collaboration

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What you’ll learn

After taking this course, you should be able to:

Configure Cisco Unity Connection integration
Configure and troubleshoot Cisco Unity Connection and Cisco Unity Connection call handlers
Configure and troubleshoot Cisco Unity Express
Describe SSO for Cisco Unified Communications applications
Describe how Cisco Jabber and Cisco Unified Communications Manager IM and Presence are integrated with other Cisco or third-party applications
Customise the Cisco Unified Communications Manager IM and Presence and Cisco Jabber functionality
Configure and troubleshoot chat rooms and message archiving
Troubleshoot Cisco Jabber and Cisco Unified Communications Manager IM and Presence
Integrate Cisco Unified Attendant Console Advanced with Cisco Unified Communications Manager and Cisco Unified Communications Manager IM and Presence server
Configure call recording and monitoring

Cisco at DDLS

DDLS is a Platinum Learning Partner and we are the largest provider of authorised Cisco training in Australia, offering a wider range of Cisco courses, run more often than any of our competitors. DDLS has won awards such as ANZ Learning Partner of the Year (twice!) and APJC Top Quality Learning Partner of the Year.

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Quality instructors and content

Expert instructors with real world experience and the latest vendor- approved in-depth course content.

Partner-Preferred Supplier

Chosen and awarded by the world’s leading vendors as preferred training partner.

Ahead of the technology curve

No matter your chosen technologies or platforms, we can help you stay one step ahead.

Who is the course for?

This course is designed primarily for professionals in the following job roles:

Collaboration engineers
Collaboration administrators

We can also deliver and customise this training course for larger groups – saving your organisation time, money and resources. For more information, please contact us via email on ph.training@ddls.com.ph

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Course subjects

Configuring and Troubleshooting Cisco Unity Connection Integration
Configuring and Troubleshooting Cisco Unity Connection Call Handlers
Troubleshooting Cisco Unity Connection
Configuring and Troubleshooting Cisco Unity Express
Configuring Single Sign-On (SSO) for Cisco Unified Communications Applications
Integrating Cisco Unified Communications Manager IM and Presence and Cisco Jabber
Customising Cisco Unified Communications Manager IM and Presence and Cisco Jabber Functionality
Configuring Cisco Unified Communications Manager IM and Presence Service Compliance and Message Archiving
Troubleshooting Cisco Unified Communications Manager IM and Presence Service
Integrating Cisco Unified Attendant Console Advanced
Implementing Call Recording and Monitoring

Prerequisites

Before taking this course, you should have the following knowledge and skills:

Implementing Cisco Collaboration Core Technologies (CLCOR) course or equivalent
Understanding Cisco Collaboration Foundations (CLFNDU) course or equivalent
Basic understanding of networking technologies
Basic understanding of voice and video
Cisco Unified Communications Manager experience including single site dial plan, single Public Switched Telephone Network (PSTN) gateway, and Session Initiation Protocol (SIP) trunks

Terms & Conditions

The supply of this course by DDLS is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.

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By submitting an enquiry, you agree to our privacy policy and receiving email and other forms of communication from us. You can opt-out at any time.

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