This certification verifies that customer service professionals are knowledgeable in the skills and techniques required to provide exceptional customer service and support in both support centre and call centre environments. It ensures they understand how to assess customer needs while exceeding their expectations.
Front-line customer service representatives interact with your customers every day. Do they have the skills to create first-rate customer experiences?
This one-day skills-building and certification course introduces the skills and techniques required to provide outstanding customer service and support.
Customer Service Representative training focuses on call handling best practices; communication and listening techniques; documentation, problem solving, and troubleshooting skills; conflict negotiation; and responses to difficult customer behaviours.
The HDI Certification Exam is included in all HDI public training courses. The exam is undertaken separately by the student within six weeks of completing this course.