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HDI courses

HDI training courses are established by an international panel of industry experts and practitioners.

Authorised HDAA partner

Founded in 1999, Help Desk Association Australasia (HDAA) is an independent association specialising in the Service and Support Industry. HDAA utilises the collective knowledge, energy, experience and expertise of their team and their members to create a foundation on which to deliver products and services that develop and promote excellence in the Service and Support Profession. HDAA courses are internationally recognised qualifications.

HDAA is the Australasian Gold Partner of HDI, the leading events and services organisation empowering the technical support and service management industry and its people.

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DDLS offers certification and training in Service Support through a third party. Covering many facets of IT Service Management (ITSM), our training courses are established by an international panel of industry experts and practitioners.

Whether you are a help desk analyst, call centre operator, support centre team lead, help desk manager, or support centre director, our courses will give you the business processes and soft skills required to increase productivity, profitability, and improve customer satisfaction. You’ll learn industry best practices and benefit from the real-world experience of our fully-certified trainers.

Examinations are certified by HDI®.


DDLS offers certification and training in HDI Service Support and KCS through our partnership with HDAA. This arrangement requires DDLS to provide your details to HDAA for course registration purposes.

Stay ahead of the technology curve

Don’t let your tech outpace the skills of your people

Quality instructors and content

Expert instructors with real world experience and the latest vendor- approved in-depth course content.

Partner-Preferred Supplier

Chosen and awarded by the world’s leading vendors as preferred training partner.

Ahead of the technology curve

No matter your chosen technologies or platforms, we can help you stay one step ahead.