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Facilitation Skills

  • Length 1 day
Course overview
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Why study this course

Facilitation is often referred to as the new cornerstone of management philosophy. With its focus on fairness and creating easy decision making, good facilitation can help any organisation have improved staff communications and interactions and ultimately make better decisions.

Effective facilitation skills are required for anyone tasked with managing groups of people in the workplace.  Every organisation has a need for good facilitators in almost every department.  The difference between being a good facilitator and a great facilitator requires both training and experience.

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What you’ll learn

After completing this course participants will be able to:

  • Understand the role and purpose of facilitating

  • Understand the qualities of effective facilitation

  • Recognise group behaviours and know how to respond

  • Understand the five Ps when preparing to facilitate: purpose, products, participants, probable issues and process

  • Understand the dos and don'ts of effective facilitation

  • Understand a decision-making process and how to apply De Bono’s Six Thinking Hats

  • Understand convergent and divergent thinking and when to encourage each

  • Understand how to exercise control when facilitating and how to deal with challenges

  • Understand how to facilitate virtually and the challenges that this brings

PD Training at DDLS

PD Training is Australia's leading provider of professional development training, cutting edge psychometric profiling and HR services. They help companies provide training and development to their staff that is on-target, fun, retained, and achieves their goals.
DDLS partners with PD Training to offer an extensive range of Professional Development training and short courses, through a network of over 400 specialist trainers.

Stay ahead of the technology curve

Don’t let your tech outpace the skills of your people

Quality instructors and content

Expert instructors with real world experience and the latest vendor- approved in-depth course content.

Partner-Preferred Supplier

Chosen and awarded by the world’s leading vendors as preferred training partner.

Ahead of the technology curve

No matter your chosen technologies or platforms, we can help you stay one step ahead.

Who is the course for?

This is a practical class that is suitable for all audiences, and provides people with tools they can apply on-the-job (and in other contexts) the very next day.

Course subjects

Lesson 1: The Peaceful Warrior

  • The Role and Purpose of Facilitating

  • The Limits of Facilitation

  • Qualities of Effective Facilitation

  • REACH Review – Facilitation Preferences

  • Reflection

Lesson 2: Just Add People and Stir

  • The Ideal World

  • The Real World

  • Reflection

Lesson 3: Trusting in the Process

  • Preparation

  • Starting Off

  • The Middle Bit

  • The End Bit

  • I Never Agreed to That! (keeping records)

  • Reflection

Lesson 4: Making Decisions

  • Tell Me Again, Why are We Here?

  • Divergent and Convergent Thinking

  • Building Consensus and Inclusive Solutions

  • Reflection

Lesson 5: Maximising Interaction

  • Exercising Control

  • Encouraging Participation

  • Dealing with Challenges

  • Reflection

Lesson 6: Virtual Facilitation

  • Preparation

  • Technology

  • Maintaining Engagement

  • Reflection

Lesson 7: Reflections

  • Create an Action Plan

  • Accountability = Action

  • References




DDLS offers training through our partnership with PD Training. This arrangement requires DDLS to provide your details to PD Training for course registration purposes.

Terms & Conditions

The supply of this course by DDLS is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.

Request Course Information

By submitting an enquiry, you agree to our privacy policy and receiving email and other forms of communication from us. You can opt-out at any time.