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Emotional Intelligence

  • Length 1 day
Course overview
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Why study this course

Emotional intelligence is a skill. And like any other skill, you can get better at it with training and practice.

As part of our newly redeveloped Signature Series Courses, the Emotional Intelligence (EQ) training course teaches you how to develop your emotional intelligence or your ability to manage your responses based on your objective assessment of different personalities and situations.

After completing this course, you will have learned: what is EQ, the four core skills required to practice EQ (self-management, self-awareness, self-regulation, self-motivation), how to use empathy, how to interpret, manage and articulate your emotions using the right language.  You will complete a personality profile which will help you understand the potential differences among the various personality types and where you currently fit.

This newly found emotional "awareness" allows you to communicate more effectively, succeed at work and achieve your career and personal goals in a shorter amount of time.

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What you’ll learn

After completing this course participants will be able to:

  • Read emotions

  • Understand their own level of emotional intelligence

  • Use the Johari window to understand what you reveal to others about yourself and what others reveal to you

  • Understand resilience and how to build it

  • Understand social awareness and empathy and how to be more empathic and socially aware

  • Understand how different cultures respond to and display emotions

  • Influence others positively

  • Have emotionally intelligent conversations

  • Understand manipulation and emotional dishonesty and how to avoid it

  • Understand how to lead with emotional intelligence

PD Training at DDLS

PD Training is Australia's leading provider of professional development training, cutting edge psychometric profiling and HR services. They help companies provide training and development to their staff that is on-target, fun, retained, and achieves their goals.
DDLS partners with PD Training to offer an extensive range of Professional Development training and short courses, through a network of over 400 specialist trainers.

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Quality instructors and content

Expert instructors with real world experience and the latest vendor- approved in-depth course content.

Partner-Preferred Supplier

Chosen and awarded by the world’s leading vendors as preferred training partner.

Ahead of the technology curve

No matter your chosen technologies or platforms, we can help you stay one step ahead.

Who is the course for?

This is a practical class that is suitable for all audiences, and provides people with tools they can apply on-the-job (and in other contexts) the very next day.

Course subjects

Lesson 1: EQ - A Passing Fad?

  • The Power of Emotions

  • The Limbic System

  • Useful Models of Emotional Intelligence

  • Reflection

Lesson 2: I Feel therefore I Am

  • Tuning In to Your Own Emotions

  • Johari Window

  • Self-Control

  • Resilience

  • Reflection

Lesson 3: The Emotions of Others

  • Interpersonal skills

  • Social Awareness and Empathy

  • Emotions and Culture

  • Reflection

Lesson 4: Emotions @ Work

  • Influencing Others

  • Having Difficult Conversations

  • Dealing with Change

  • Toxic Workplaces and Emotional Intelligence

  • Reflection

Lesson 5: The Dark side

  • Manipulation

  • Emotional Honesty

  • Reflection

Lesson 6: Leading and Emotions

  • Leadership and Emotional Intelligence

  • Emotional Agility

  • Cultivating EI in organisations

  • Reflection

Lesson 7: Reflections

  • Create an Action Plan

  • Accountability = Action

  • References




DDLS offers training through our partnership with PD Training. This arrangement requires DDLS to provide your details to PD Training for course registration purposes.

Terms & Conditions

The supply of this course by DDLS is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.

Request Course Information

By submitting an enquiry, you agree to our privacy policy and receiving email and other forms of communication from us. You can opt-out at any time.