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Consulting Skills for Results – The Strategic Edge

  • Length 2 days
Course overview
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Why study this course

In a world of increasing sophistication, it is vital that our teams have the skills to hold conversations across the business, working with a consultant’s hat on, to deliver value and solve problems. This course works with the individual to help them position themselves as an internal consultant, researcher, and problem-solver.

This two-day course will help IT professionals (not to mention Shared Services) who desire to play a more proactive and valuable role within their organisation, providing them with the skills to deal with “urgent” internal requests and better engage and influence various stakeholders… earlier in the development life cycle than is frequently the case.

The course is an ideal precursor for our Business Analysis and Project Management portfolios and for those individuals who are seeking to improve their generic consulting skills. Even in the Cloud era, there is still a need for internal client-facing consulting roles, as organisations continue to pay needlessly for external ‘best practice’ advice where internal staff can provide value-for-money via their institutional knowledge. In IT, and particularly in the era of the Cloud, it’s becoming less and less about the technology itself and more about the users… client centricity.

Certification Certification in Concept Development Skills is available through the Global Certification Institute (GCI) after gaining a score of 70% or better in the online examination. This examination could be taken at any time subsequent to the classroom training.

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What you’ll learn

  • Qualify client requests and set early expectations

  • Select appropriate top-down hypotheses or bottom-up blank sheet approaches

  • Design, estimate, and negotiate scope/quality, time, and “cost” of consulting engagements

  • Conduct observations, interviews, and focus groups to collect qualitative data

  • Analyse both quantitative and qualitative data then synthesise potential solutions

  • Present findings, recommendations, and draft business cases, then deal with objections

  • Engage in consulting / research / problem-solving activities

  • Manage client / stakeholder interactions

  • Position yourself as internal consultant, researcher, and problem-solver

Stay ahead of the technology curve

Don’t let your tech outpace the skills of your people

Quality instructors and content

Expert instructors with real world experience and the latest vendor- approved in-depth course content.

Partner-Preferred Supplier

Chosen and awarded by the world’s leading vendors as preferred training partner.

Ahead of the technology curve

No matter your chosen technologies or platforms, we can help you stay one step ahead.

Who is the course for?

This course is designed for IT Professionals and any others in the organisation who require the opportunity to learn how to be more consultative.

We can also deliver and customise this training course for larger groups – saving your organisation time, money and resources. For more information, please contact us via email on ph.training@ddls.com.ph

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Course subjects

  • In line with the SFIA framework, this program will focus primarily on awareness and knowledge of the key consulting-related topics, and their application via a case study and group exercises.

  • Definition and various interpretations of the terms ‘consulting’ and ‘research’.

  • Introduce and show examples of the Positivistic top-down hypotheses-based and the Phenomenological bottom-up ‘blank sheet’ research approaches. We will also examine ‘best practice’ commercial methods in the form of Issue Based Consulting as used by McKinsey and IBM.

  • Design a consulting engagement by highlighting all of the issues to be considered, such as how much time to allow for planning, conducting, and wrapping up a consulting engagement. Specific guidance given around preparation, data gathering, analysis, and documentation – particularly in qualitative research.

  • Demonstrate analysis of simple numerical data, and explore the tougher task of analysing textual data in a rigorous fashion that stands up to scrutiny and complements the numerical data by providing the ‘why’ on top of the ‘who, what, when, and how much’ we obtained from the numbers.

  • Introduce, explain, and provide examples of Strategic, Critical, and Creative Thinking.

  • Probe the identification of the ‘central problem’ and ‘root cause(s)’ as opposed to ‘observable incidents’ which in the research context are mere symptoms and can be distracting.

  • Demonstrate how to use brainstorming techniques to identify numerous potential solutions and attendant risks, and how to deal with those risks and develop a matrix of recommendations and a draft business case to assist executive decision-making.

  • Explore how to write a Research Report including Next Steps, and how to present a report summary so as to maximise buy-in and commitment from stakeholders.


Prerequisites

None


Terms & Conditions

The supply of this course by DDLS is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.



Request Course Information

By submitting an enquiry, you agree to our privacy policy and receiving email and other forms of communication from us. You can opt-out at any time.