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CompTIA A+ Core 2

  • Length 5 days
  • Version 220-1002
Course overview
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Why study this course

This 5-day CompTIA A+ Core 2 hands-on course is designed to prepare you for the CompTIA 220-1002 exam. This course provides the background knowledge and skills you require to be a successful A+ technician.

CompTIA A+ certified professionals are proven problem solvers. They support today’s core technologies from security to cloud to data management and more. CompTIA A+ is the industry standard for launching IT careers into today’s digital world. It is the only industry recognised credential with performance-based items to prove pros can think on their feet to perform critical IT support tasks in the moment. It is trusted by employers around the world to identify the go-to person in end point management and technical support roles. CompTIA A+ is regularly re-invented by IT experts to ensure that it validates core skills and abilities demanded in the workplace.

Please note: The exam is not included in the course fee but can be purchased separately.

Aligns to certification

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What you’ll learn

On successful course completion, students will be able to:

  • Support operating systems

  • Install, configure, and maintain operating systems

  • Maintain and troubleshoot Microsoft Windows

  • Configure and troubleshoot network connections

  • Manage users, workstations, and shared resources

  • Implement physical security

  • Secure workstations and data

  • Troubleshoot workstation security issues

  • Support and troubleshoot mobile devices

  • Implement operational procedures


CompTIA is the voice of the world’s information technology (IT) industry. A non-profit association, CompTIA offers IT professionals vendor neutral, industry-leading IT certifications. DDLS is proud to be a CompTIA Authorised Training Partner – offering A+, Security +, Linux+, Network+.

Stay ahead of the technology curve

Don’t let your tech outpace the skills of your people

Quality instructors and content

Expert instructors with real world experience and the latest vendor- approved in-depth course content.

Partner-Preferred Supplier

Chosen and awarded by the world’s leading vendors as preferred training partner.

Ahead of the technology curve

No matter your chosen technologies or platforms, we can help you stay one step ahead.

Who is the course for?

This course is designed for individuals who have basic computer user skills and who are interested in obtaining a job as an entry-level IT technician. This course is also designed for students who are seeking the CompTIA A+ certification and who want to prepare for the CompTIA A+ Core 2 220-1002 Certification Exam.

We can also deliver and customise this training course for larger groups – saving your organisation time, money and resources. For more information, please contact us via email on


Course subjects

Lesson 1: Supporting Operating Systems

  • Identify Common Operating Systems

  • Use Windows Features and Tools

  • Manage Files in Windows

  • Manage Disks in Windows

  • Manage Devices in Windows

Lesson 2: Installing, Configuring, and Maintaining Operating Systems

  • Configure and Use Linux

  • Configure and Use macOS

  • Install and Upgrade Operating Systems

  • Maintain OSs

Lesson 3: Maintaining and Troubleshooting Microsoft Windows

  • Install and Manage Windows Applications

  • Manage Windows Performance

  • Troubleshoot Windows

Lesson 4: Configuring and Troubleshooting Networks

  • Configure Network Connection Settings

  • Install and Configure SOHO Networks

  • Configure SOHO Network Security

  • Configure Remote Access

  • Troubleshoot Network Connections

Lesson 5: Managing Users, Workstations, and Shared Resources

  • Manage Users

  • Configure Shared Resources

  • Configure Active Directory Accounts and Policies

Lesson 6: Security Concepts

  • Logical Security Concepts

  • Threats and Vulnerabilities

  • Physical Security Measures

Lesson 7: Securing Workstations and Data

  • Implement Security Best Practices

  • Implement Data Protection Policies

  • Protect Data During Incident Response

Lesson 8: Troubleshooting Workstation Security Issues

  • Detect, Remove, and Prevent Malware

  • Troubleshoot Common Workstation Security Issues

Lesson 9: Supporting and Troubleshooting Mobile Devices

  • Secure Mobile Devices

  • Troubleshoot Mobile Device Issues

Lesson 10: Implementing Operational Procedures

  • Use Appropriate Safety Procedures

  • Environmental Impacts and Controls

  • Create and Maintain Documentation

  • Use Basic Change Management Best Practices

  • Implement Disaster Prevention and Recovery Methods

  • Basic Scripting Concepts

  • Professionalism and Communication

Appendix A: Mapping Course Content to CompTIA® A+® Core 2 (Exam 220-1002)


To ensure your success in this course, you should have experience with basic computer user skills, be able to complete tasks in a Microsoft Windows environment, be able to search for, browse, and access information on the Internet, and have basic knowledge of computing concepts. You can obtain this level of skills and knowledge by taking the following official CompTIA courses:

  • The Official CompTIA IT Fundamentals+ (Exam FC0-U61)

Note: The prerequisites for this course might differ significantly from the prerequisites for the CompTIA certification exam. For the most up-to-date information about the exam prerequisites, complete the form on this page.

Terms & Conditions

The supply of this course by DDLS is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.

Request Course Information

By submitting an enquiry, you agree to our privacy policy and receiving email and other forms of communication from us. You can opt-out at any time.