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Communication Skills

  • Length 1 day
Course overview
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Why study this course

This communications skills training course helps people communicate appropriately and clearly in any situation.

The Communication Skills training course from PD Training is one of our most popular courses and teaches you powerful concepts like how different personality types can influence communication, what your personal communication preferences are, and most importantly how to implement and use these skills immediately.

You’ll learn strategies for overcoming common communication barriers as well as essential skills like active listening, effective use of voice and tone, investigative questioning skills and exploring the importance of body language and the non-verbal communications coming from others.

If you have ever wanted to communicate with more clarity and impact, in any of your relationships, then this course was designed for you!

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What you’ll learn

After completing this course participants will be able to:

  • Gain insight into their individual personality type and communication preferences by using a proprietary REACH profiling tool

  • Learn to recognise other people's personality types and communication preferences

  • Learn to adjust your own communication approach based on need and situation

  • Understand barriers to effective communication and how to overcome them

  • Learn how to effectively utilise pitch, tone and speed

  • Master the S.T.A.R. method for speaking on the spot

  • Learn to use and read body language appropriately

  • Learn how to listen more actively and effectively

  • Gain valuable insights by asking open-ended questions

  • Become a more effective communicator through the use and application of practical tools

PD Training at DDLS

PD Training is Australia's leading provider of professional development training, cutting edge psychometric profiling and HR services. They help companies provide training and development to their staff that is on-target, fun, retained, and achieves their goals.
DDLS partners with PD Training to offer an extensive range of Professional Development training and short courses, through a network of over 400 specialist trainers.

Stay ahead of the technology curve

Don’t let your tech outpace the skills of your people

Quality instructors and content

Expert instructors with real world experience and the latest vendor- approved in-depth course content.

Partner-Preferred Supplier

Chosen and awarded by the world’s leading vendors as preferred training partner.

Ahead of the technology curve

No matter your chosen technologies or platforms, we can help you stay one step ahead.

Who is the course for?

This is a practical class that is suitable for all audiences, and provides people with tools they can apply on-the-job (and in other contexts) the very next day.

Course subjects

Lesson 1: Communication is key to success

  • 5 Habits of Highly Effective Communicators

  • Reflection

Lesson 2: REACH - Communication Evolution Tool

  • Adjusting your style for a better approach:

  • Communicating when stressed

  • Reflection

Lesson 3: Bridge the Gap to Communication Barriers

  • The Communication Process

  • Types of Barriers

  • Self-Awareness – Johari Window

  • Reflection

Lesson 4: Beyond Verbal Communication

  • Understanding the Mehrabian Study

  • All About Body Language

  • Para-Verbal Communication Skills

  • The Power of Pitch

  • The Truth about Tone

  • The Strength of Speed

  • Reflection

Lesson 5: Active Listening

  • 8 Common Barriers to Effective Listening and how to overcome them

  • Quadrant of cognitive/explanatory styles

  • Understanding Active Listening

  • Sending Good Signals to Others

  • Ladder of Inference

  • Reflection

Lesson 6: Asking Good Questions

  • Open Questions

  • Closed Questions

  • Probing Questions

  • Reflection

Lesson 7: Speaking Like a STAR

  • S = Situation

  • T = Task

  • A = Action

  • R = Result

  • Using “I” Messages

  • Active Constructive Response - ACR

  • Reflection

Lesson 8: Reflections

  • Create an Action Plan

  • Accountability = Action




DDLS offers training through our partnership with PD Training. This arrangement requires DDLS to provide your details to PD Training for course registration purposes.

Terms & Conditions

The supply of this course by DDLS is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.

Request Course Information

By submitting an enquiry, you agree to our privacy policy and receiving email and other forms of communication from us. You can opt-out at any time.