Length
5 Days
Version
1.0

Overview

The Implementing Cisco Collaboration Applications (CLICA) v1.0 course provides you with the knowledge and skills to streamline communication procedures, strengthen compliance measures, and enhance your communication systems and devices with knowledge about Single Sign-On (SSO), Cisco Unified IM and Presence, Cisco Unity Connection and Cisco Unity Express.

Through a combination of lessons and hands-on training, you’ll acquire the skills to maximise the agility of robust management systems.

This course will help you to:

  • Acquire the knowledge to implement and troubleshoot voice mail and Interactive Voice Response (IVR) solutions using Cisco Unity Connections and Cisco Unity Express
  • Gain hands-on experience enabling Single Sign-On (SSO) across Cisco Unified Communications solutions

This course also helps prepare you to take the 300-810 CLICA exam, which is part of the new CCNP Collaboration certification.

Digital courseware: Cisco now provides students with electronic courseware for this course. Students who have a confirmed booking will be sent an email prior to the course start date, with a link to create an account via learningspace.cisco.com before they attend their first day of class. Please note that any electronic courseware or labs will not be available (visible) until the first day of the class.

Key Topics

Detailed Info
  • Cisco Unity Connection
  • Single Sign-On (SSO) for Cisco Unified Communications Applications
  • Call Recording and Monitoring
  • Cisco Unity Express
  • Cisco Unified Communications Manager IM and Presence
  • Cisco Unified Attendant Console Advanced
Skills Gained
Key Topics
Target Audience
Prerequisites

Skills Gained

After taking this course, you should be able to:

  • Configure Cisco Unity Connection integration
  • Configure and troubleshoot Cisco Unity Connection and Cisco Unity Connection call handlers
  • Configure and troubleshoot Cisco Unity Express
  • Describe SSO for Cisco Unified Communications applications
  • Describe how Cisco Jabber and Cisco Unified Communications Manager IM and Presence are integrated with other Cisco or third-party applications
  • Customise the Cisco Unified Communications Manager IM and Presence and Cisco Jabber functionality
  • Configure and troubleshoot chat rooms and message archiving
  • Troubleshoot Cisco Jabber and Cisco Unified Communications Manager IM and Presence
  • Integrate Cisco Unified Attendant Console Advanced with Cisco Unified Communications Manager and Cisco Unified Communications Manager IM and Presence server
  • Configure call recording and monitoring

Key Topics

  • Configuring and Troubleshooting Cisco Unity Connection Integration
  • Configuring and Troubleshooting Cisco Unity Connection Call Handlers
  • Troubleshooting Cisco Unity Connection
  • Configuring and Troubleshooting Cisco Unity Express
  • Configuring Single Sign-On (SSO) for Cisco Unified Communications Applications
  • Integrating Cisco Unified Communications Manager IM and Presence and Cisco Jabber
  • Customising Cisco Unified Communications Manager IM and Presence and Cisco Jabber Functionality
  • Configuring Cisco Unified Communications Manager IM and Presence Service Compliance and Message Archiving
  • Troubleshooting Cisco Unified Communications Manager IM and Presence Service
  • Integrating Cisco Unified Attendant Console Advanced
  • Implementing Call Recording and Monitoring

Target Audience

This course is designed primarily for professionals in the following job roles:

  • Collaboration engineers
  • Collaboration administrators

We can also deliver and customise this training course for larger groups – saving your organisation time, money and resources. For more information, please email us at [email protected] or call +632 8244 2098.

 

 

 

Prerequisites

Before taking this course, you should have the following knowledge and skills:

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The supply of this course by DDLS is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.

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Pre-Course Requirements

This course has requirements which must be completed before commencing.
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