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Business Analysis Overview

  • Length 1 day
Course overview
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Why study this course

This workshop aims to provide a realistic and interactive overview of what business analysis is, and what a business analyst does in the framework of defining system solutions. This workshop will use a case study approach to allow participants to perform a current state analysis to identify the “as is” situation, interview users to elicit requirements about the “future state”, and write requirements for the solution.

In order to perform these exercises, the workshop will cover such topics as procedure analysis and activity (swim lane) diagrams, interviewing techniques, and the attributes of quality requirements. Participants will work in teams to complete the exercises and receive peer review of their work.

This course is consistent with definitions and principles from the IIBA’s Guide to the Business Analysis Body of Knowledge (BABOK® Guide).

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What you’ll learn

Discover how to:

  • Identify the scope of a project

  • Produce a context diagram

  • Create a traceability matrix

  • Perform a current state analysis by reviewing a process and producing “swim lanes”

  • Evaluate requirements to ensure that they are of a high quality, clear and unambiguous

  • Create a “storyboard” that reflects the requirements of the user interface

  • Understand the impact the solution will have on the organization or business unit


  • Project scope determination

  • Requirements elicitation

  • User requirements analysis

  • Requirements documentation

  • Requirements package creation

  • Solution usability

  • Quality assurance

  • Solution implementation

  • Solution impact communication


International Institute of Business Analysis (IIBA®) is dedicated to the development and maintenance of standards for the practice of Business Analysis, and to the certification and recognition of practitioners. The IIBA is also the first organisation to offer formal certification for Business Analysis Professionals. All DDLS Business Analysis courses are endorsed by the IIBA.

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Quality instructors and content

Expert instructors with real world experience and the latest vendor- approved in-depth course content.

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Who is the course for?

Those who are interested in learning more about the business analysis role within systems development. This may include project managers, business users, and other members of the systems development team such as developers and testers.

We can also deliver and customise this training course for larger groups – saving your organisation time, money and resources. For more information, please contact us via email on


Course subjects


  • What is business analysis

  • Identify and understand the three components of a solution

  • Discuss the role of a business analyst in systems development projects

  • Review the systems development life cycle, particularly those phases and tasks that a BA will be involved with

  • Discuss the critical success factors that a BA can influence to increase the success of a project


  • Review the case study project

  • Review the components of a typical scope document

  • Identify the preliminary scope of the case study project

  • Define the context diagram

  • Produce a context diagram reflecting the scope of the project

  • Discuss traceability

  • Create a traceability matrix for benefits related to requirements


  • Discuss the major activities in the requirements process

  • Review various requirements elicitation techniques

  • Discuss process modelling in the context of the current state analysis

  • Draw a swim lane model of the current state

  • Define the types of requirements a BA may be required to identify

  • Review the quality attributes and “do’s and don’ts” of clear and unambiguous requirements

  • Examine some requirements and identify their shortcomings

  • Discuss the components of a typical requirements document

  • Discuss the sign off process and the challenges faced


  • Discuss the BA role in design, testing and implementation

  • Discuss alternative design solutions and evaluation techniques

  • Define the concept of a storyboard

  • Create a storyboard representing the user interface

  • Define quality assurance

  • Discuss impact analysis and why it is an important activity to perform

  • Discuss implementation activities a BA can be involved with



Industry Association Recognition

International Institute of Business Analysis (IIBA)

  • Credit Hours: 7 hours

  • Continuing Development Units (CDUs): 7 CDUs

Terms & Conditions

The supply of this course by DDLS is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.

Request Course Information

By submitting an enquiry, you agree to our privacy policy and receiving email and other forms of communication from us. You can opt-out at any time.