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ITIL® 4 Foundation is the entry-level certification in the new ITIL 4 certification scheme.

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Overview

ITIL 4 Foundation is the entry-level certification, offering candidates a general awareness of the key elements, concepts and terminology used in ITIL 4 for modern IT-enabled service management.

The three-day ITIL 4 Foundation course is also for those who need a basic understanding of ITIL, or would like to progress to higher levels within the ITIL 4 certification scheme.

Prerequisite: None

DDLS also offers a two-day Upgrade to ITIL 4 Foundation course for students with an existing ITIL v3 Foundation certification. The exam and resulting certification is the same as for the three-day course.

Prerequisite: ITIL v3 Foundation Certificate

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ITIL 4 Certification Scheme Diagram


Release Timeframes

  • ITIL 4 Foundation – 28th February 2019


FAQs

We have compiled some answers to Frequently Asked Questions here.



PeopleCert Exams

All PeopleCert exams are now conducted via online proctoring.

Candidates can schedule their exam for any time within the voucher validity period of 12 months, to be taken anywhere, on any Windows or Mac computer. Live proctors will guide and invigilate the exam process.

For full details please see the PeopleCert Guide for Online Proctored Exams - Windows or Mac version.


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By submitting an enquiry, you agree to our privacy policy and receiving email and other forms of communication from us. You can opt-out at any time.