ITIL Guiding Principles for Continual Improvement
ITIL outlines seven guiding principles that can be used to guide your organisation in all circumstances, regardless of changes in its goals, strategies, type of work, or management structure.
The seven ITIL guiding principles are:
Focus on value
Start where you are
Progress iteratively with feedback
Collaborate and promote visibility
Think and work holistically
Keep it simple and practical
Optimise and automate
Figure 1: The continual improvement model
ITIL Foundation highlights which guiding principles are most relevant for each step of the continual improvement model. However, all principles can be helpful to some extent at every step of an improvement initiative. The following table explains how the ITIL guiding principles can be applied to each improvement step.